Terms of use
Last updated: 4 September 2026
1. Who we are
Word Wise Voice is operated by HUBOH AI, LLC, a limited liability company formed in the United States, in the state of [estado], with its address at [endereço]. In this document, "we" means HUBOH AI, LLC and "you" means the person using the service.
By creating an account or using Word Wise Voice you agree to these terms and to our Privacy policy. If you do not agree, do not use the service.
2. The service
Word Wise Voice is a language-practice service based on voice conversation. You speak, a character generated by artificial intelligence replies, and an instructor, also generated by artificial intelligence, comments and corrects you in your own language. The service is offered through the website and the web app.
We may change, add or remove features, languages, voices and scenarios over time. If a change significantly reduces what you paid for, we will let you know in advance and you will be able to cancel.
3. Account and minimum age
To use the service you need an account with your real name and e-mail. The account is personal and non-transferable: do not share it, lend it or sell it. You are responsible for keeping your access secure and for everything done with it.
You must be at least 16 years old. Between 13 and 15, only with the authorisation of a legal guardian, who is responsible for the use. We do not accept accounts from children under 13; if we identify one, it will be closed.
To close your account, write to hey@wordwisevoice.com from the e-mail on file. There is no delete button in the app yet; e-mail requests are handled as described in the Privacy policy.
4. Plans, payment and cancellation
There is a free plan, monthly and annual subscriptions, and one-off session packs. The prices in force are those shown on the site and in the app at the time of purchase, in the currency of your region (Brazilian reais, US dollars or euros).
The monthly subscription renews every month; the annual one renews every 12 months, with the whole year charged at once. Billing is handled by a payment provider; we do not store your card details. Each month's conversation quota does not carry over: whatever is unused resets at renewal.
If you pay by Pix in Brazil, the price shown in the app already includes the IOF (tax on financial transactions) charged on that payment method — you do not pay anything beyond the advertised price.
Session packs are valid for 90 days from purchase and do not renew. Sessions not used within that period expire.
You can cancel your subscription at any time. Cancelling stops future charges, and access continues until the end of the period already paid. Outside the withdrawal window (section 5) there is no pro-rata refund for the remaining period.
We may change prices. A new price only applies from the next renewal and will be announced at least 30 days in advance so that you can cancel first.
5. Withdrawal and refunds
If you live in Brazil, you may withdraw from your first purchase within 7 days without giving a reason (Consumer Defence Code, art. 49). If you live in the European Union, the period is 14 days.
Within that period the refund is in full if you have used up to 10% of the plan or pack quota. Above that, we consider the service to have been delivered and the amount is not refunded.
The withdrawal period applies to the first subscription charge and to each session pack you buy. Subscription renewals do not have a withdrawal right — they follow the cancellation rule in section 4.
To request a refund, write to hey@wordwisevoice.com from your account e-mail. The amount is returned through the same payment method, within the provider's usual timeframe.
6. Acceptable use
The service is for personal use, to practise languages. It is not allowed to: share, lend or resell the account; access the service through bots, scripts or any automation; try to copy, extract or reproduce the characters, the instructor or the way the service works; use the conversations for unlawful purposes, to harass, threaten or deceive people, or to produce content that infringes the rights of others.
We may suspend or close accounts that violate these terms. In case of serious violation, without a refund.
7. AI-generated content
The character's and the instructor's lines are generated automatically by artificial intelligence. They may contain factual, grammatical or pronunciation errors and do not replace a human teacher or any kind of professional advice. Use your own judgement.
What you say in the conversations is yours. You may freely use the lines generated in your conversations for study. We use the conversations only to provide the service to you and to measure and improve how it works, as described in the Privacy policy.
8. Liability
We do our best to keep the service available and the replies useful, but it is provided "as is". We do not guarantee uninterrupted availability, the absence of errors or any learning outcome.
To the extent permitted by law, our liability for damages connected to the use of the service is limited to the amount you paid us in the 12 months before the event. Nothing in these terms reduces the rights that the law of your country of residence grants you as a consumer and that cannot be waived by contract.
9. Changes
We may update these terms. When a change is significant, we will notify you by e-mail or in the app at least 30 days in advance. If you keep using the service after the date the new version takes effect, you accept it; if you do not agree, cancel and close your account before that date.
The date of the current version is at the top of this page.
10. Governing law and jurisdiction
The relationship between you and HUBOH AI, LLC is governed by the laws of the state of [estado], United States, and any dispute will be resolved in the courts of that state.
This does not affect the rights that the consumer-protection law of your country of residence grants you, nor your right to turn to the courts and consumer-protection bodies of that country (in Brazil, including the courts of your own place of residence).
11. Contact
Questions, requests and complaints about these terms: hey@wordwisevoice.com.
Contact: hey@wordwisevoice.com