Privacy policy
Last updated: 4 September 2026
1. Who processes your data
The controller of your data is HUBOH AI, LLC, a company formed in the United States, in the state of [estado], with its address at [endereço]. For privacy matters, write to hey@wordwisevoice.com.
We do not yet have a designated representative in the European Union. [representante na UE: a designar]
This policy applies to the Word Wise Voice website and app and explains which data we process, why, for how long, and what your rights are.
2. Which data
Sign-up: name and e-mail.
Preferences: the languages you study and the language the instructor speaks, and the voices and voice options you chose.
Conversations: the transcript of what you said and the lines generated by the character and the instructor (text and audio), so you can reread, replay and resume the conversation.
Plan usage: the percentage of the quota already used and the dates of use.
Approximate location: the country inferred from your internet address (IP), used only to show prices in the right currency. We do not use it for any other purpose.
Payment: the payment provider processes your card details. We only receive the payment confirmation and the plan identifier; we never see or store your card number.
Cookies and local storage: described in section 8.
We do not ask for sensitive data (health, religion, political opinion, among others). If you mention them in a conversation, they stay in the transcript like any other line; we suggest you avoid doing so.
3. Why, and on what legal basis
Providing the service: transcribing your speech, generating the replies, letting you replay and resume conversations, tracking your plan quota and billing. Legal basis: performance of our contract with you.
Communicating: sending e-mails about your account, charges and significant changes. Legal basis: performance of the contract and compliance with legal obligations.
Improving the service: measuring usage in aggregate and fixing errors. Legal basis: our legitimate interest, with respect for your rights.
Security and legal obligations: preventing fraud and abuse and keeping the records the law requires. Legal basis: legal obligation and legitimate interest.
We do not sell your data or use it for third-party advertising.
4. Voice and transcripts
When you speak, the audio of your voice is sent for transcription and discarded as soon as the text is produced. The audio of your voice is not stored.
What stays in your account is the transcript of what you said and the lines generated by the character and the instructor, so you can reread and resume the conversation. The audio of those generated lines is available to replay for up to 7 days after the conversation; after that it is deleted and the text transcript remains available. You can delete any conversation in the app whenever you want.
We do not use your voice to identify you and we do not build a voice profile of you.
5. Providers and international transfers
To transcribe, generate the replies and synthesise the voices, we use specialised providers. Some are located outside Brazil and the European Union, mainly in the United States and Asia. Each one receives only what is needed to process that line (the audio or text of the turn), without your name or e-mail, and is contractually barred from using that content to train its own models.
We also use a payment provider and hosting and e-mail delivery services.
As HUBOH AI, LLC is based in the United States, your data is processed there. For residents of Brazil and the European Union, the transfer is made with the safeguards provided by the LGPD and the GDPR, such as standard contractual clauses.
The current list of providers can be requested by e-mail at hey@wordwisevoice.com.
6. For how long
Conversation transcripts: for as long as your account exists. The audio of the lines generated by the character and the instructor is kept for up to 7 days after the conversation, only to be replayed; after that it is deleted and the text transcript remains available.
Sign-up data and preferences: for as long as the account exists.
Plan usage and payment records: for as long as the account exists and, afterwards, for as long as tax law requires.
When you delete your account: conversations and your profile are deleted; the subscription is cancelled immediately, with a refund only if you are still within the withdrawal period (section 5 of the Terms of use); payment and usage records are anonymised — stripped of your name, e-mail or anything that identifies you — and kept as an accounting record of HUBOH AI, LLC for as long as tax law requires. Backups of deleted data are erased within 30 days.
7. Your rights
You may: access the data we hold about you; correct incomplete or inaccurate data; receive your data in a portable format; request deletion; object to processing based on legitimate interest; and withdraw consent where that is the legal basis.
To exercise any of them, write to hey@wordwisevoice.com from your account e-mail. We reply within 15 days. Account deletion is requested through that same e-mail; there is no button in the app yet.
You may also lodge a complaint with the Brazilian National Data Protection Authority (ANPD) or with the data-protection authority of your country.
8. Cookies and local storage
We store in your browser only the minimum needed for the service to work: the login session (so you do not have to sign in again), the theme (light or dark), the chosen language, the country used for the price currency and a flag that prevents redirecting you again to the version of the site in your language.
We do not use advertising or cross-site tracking cookies. Because these items are essential, we do not ask for consent for them. You can delete them in your browser settings; the site keeps working, possibly asking you to sign in or pick a language again.
9. Children
The service is for people aged 16 or over. Between 13 and 15, only with the authorisation of a legal guardian. We do not knowingly process data of children under 13; if you know of such an account, write to hey@wordwisevoice.com and we will remove it.
10. Changes
We may update this policy. Significant changes are announced by e-mail or in the app before they take effect. The date of the current version is at the top of this page.
11. Contact
Privacy and data protection: hey@wordwisevoice.com.
Contact: hey@wordwisevoice.com